Terms and Conditions

1. Scope and acceptance

These Terms and Conditions govern purchases of services made by consumers on aminhalavandaria.pt. By completing a purchase, you accept these terms.

Portuguese law applies, in particular Decree-Law No. 24/2014 (distance contracts), Decree-Law No. 7/2004 (electronic commerce) and Decree-Law No. 84/2021 (conformity of goods and services).

At the time of payment, we record your acceptance of these terms, together with the date, time and version in force, as proof of the contract.

Services for businesses are governed by their own terms, available at Terms of Service for Businesses.

2. Who we are

Terramoto de Ideias, Unipessoal, Lda.
Av. Fernão de Magalhães, 2952 · 4350-162 Porto, Portugal
NIF (tax number) 513744541
Phone: 935 104 117 (call to a national mobile network)
Email: geral@aminhalavandaria.pt

Where to find us:

• São Roque store — Rua Matias de Albuquerque, 325, Porto
  Ironing: Monday to Friday 7:00–18:00 · Saturday 9:00–13:00
• Paranhos Collection Point — Av. Fernão Magalhães, 2952, Porto
  Monday, Thursday and Friday 14:00–19:00

3. What we sell

Ironing packs — a balance of items to be ironed, valid for 30 days, either dropped off in store or with home pickup and delivery.

Wash & Dry — a service charged per kg, with two plans: Basic (wash and dry) and Family (wash, dry and iron).

Dry cleaning — a service priced by quote on request, not sold online.

Descriptions, prices and what each service includes are set out on each service’s page and form an integral part of these terms.

4. Prices, payment and invoicing

The prices shown include VAT at the statutory rate in force.

Payment is made online, at the time of purchase, through Stripe, by card, MB Way or Multibanco reference (Referência Multibanco). We do not store card details.

The invoice is issued by Terramoto de Ideias, Unipessoal, Lda. If you would like an invoice showing your tax number (NIF), you must enter it at the time of purchase, in the field provided. Once the invoice has been issued, the NIF shown on it cannot be changed.

Multibanco reference. The reference is valid for 7 days. The time slot you have chosen is held for a shorter period, shown at the time of payment. If payment is received after that period, the amount is not lost: it remains available in your account and you will be asked to choose a new time slot.

5. Ironing packs

A pack is a balance of items, valid for 30 days from the date of purchase.

The 30-day period is the deadline for handing your laundry over to us. Laundry handed over within that period is processed as normal, even if it is collected or returned afterwards. Once the period has ended, any unused items are no longer available and no further laundry can be handed over under that pack.

If you buy a new pack before the period ends, any remaining items are added to the new pack and take on its validity period.

How items are counted. Most items count as 1 against the balance. Larger or more labour-intensive items count for more, according to the table published on the service page. The count is confirmed when we check the laundry and may differ from your estimate.

Laundry in excess of the available balance. If you hand over more items than you have in your balance, we will process the laundry and let you know that you need to renew your pack to cover the shortfall. The excess items are deducted from the next pack.

Items not included in packs — such as wedding dresses, blazers, waistcoats, lace or linen towels and tablecloths, and lined garments — are quoted separately.

6. Wash & Dry

The service is charged per kg, with a minimum charge per service shown on the page for each plan.

Weighing and final adjustment. At the time of purchase, you enter your estimated weight in kilos, or choose ‘Não sei’ (I don’t know) and pay the minimum. The laundry is weighed when it arrives:

• If it weighs more than you have paid for, we will send you a link to pay the difference. Delivery is confirmed once that payment is made, which means the laundry is delivered, or can be collected, after the difference has been paid.
• If it weighs less, the remaining amount is kept as credit in your account, to be used on a future service.

Extras. Sorting laundry into groups, folding and bulky items, such as duvets and blankets, are charged separately, according to the published table. If, when we check the laundry, there are extras that were not indicated at the time of purchase, they are added to the final adjustment.

7. Home pickup and delivery

Areas. Home pickup is available in the areas we cover. You can check your area using the coverage checker on the website.

Time slots. Morning (9:00–12:00), Midday (12:00–15:00) and Afternoon (15:00–19:00). On Saturdays, mornings only, and only in the areas where this is available.

How to book. When you buy, you choose a time slot and at least one alternative. Your request is sent for validation and is only confirmed once our team has confirmed one of the options; you will be notified of this by email and SMS. If none of the options is possible, we will propose another date; if none suits you, we will refund the full amount paid.

Fixed weekly day. Home service packs include one visit per week, always on the same day. On that day, we deliver the previous week’s laundry and collect the new batch. There is always at least one week between a collection and the delivery of that same laundry.

Access to your address. It is your responsibility to ensure that someone receives or hands over the laundry during the agreed time slot, or to let us know in advance of an alternative place, such as the building’s concierge or security desk.

If it is not possible to collect or deliver because nobody is there to answer, and no alternative place has been agreed, that week’s visit is deemed to have been made, and the service resumes at the following week’s visit.

8. In-store drop-off

For in-store services, there is no need to book. After paying, you drop off your laundry at one of the stores listed, during opening hours, and our team will let you know when you can collect it.

9. Turnaround times

Wash & Dry: 2 to 5 working days, as agreed with you.

In-store ironing packs: the turnaround time for each drop-off is given by our team when they receive the laundry, depending on the quantity and the current workload.

Home service packs: laundry collected on a fixed day is delivered at the following week’s visit.

Turnaround times may be affected by exceptional circumstances, in which case we will let you know.

10. Collecting your laundry

Processed laundry must be collected within 30 days of the date on which we inform you that it is ready.

After that period, the laundry may be moved to storage, and we accept no liability for any loss or damage occurring after the 30 days.

11. Cancellation and refunds

Before the first pickup or drop-off, you can cancel the purchase in your customer account, up to the cut-off time shown for the chosen time slot. The refund is made in full, using the same payment method, normally within 5 to 10 working days, depending on your bank.

After that cut-off time, the time slot can no longer be cancelled, but it can be rescheduled.

Once the service has started — that is, once you have handed laundry over to us under the pack, or once the first visit has been made — the pack is in use and is non-refundable, without prejudice to the provisions of clause 12.

If we are unable to provide the service, we will always refund the corresponding amount in full.

12. Right of withdrawal

You have the right to withdraw from the contract within 14 days, without giving any reason, counted from the date of purchase.

To exercise this right, simply notify us by email at geral@aminhalavandaria.pt or use the form in clause 20.

Services already started. By booking a pickup or handing over laundry within the 14-day period, you expressly request that the provision of the service begin before the end of that period. In that case, if you withdraw from the contract, you must pay for the service provided up to the time you notify us, including any visits already made.

If no service at all has been provided, the refund is made in full.

Refunds are made within 14 days of your notification, using the same payment method.

13. Care of your items

We handle all items with due care and in accordance with the instructions on the manufacturer’s label.

Before handing your laundry over to us, you must tell us about any delicate items, any known stains and their cause, and any items without a care label.

We are not liable for:

• Damage resulting from a pre-existing defect in the item, from its normal wear and tear, or from missing, illegible or incorrect care instructions;
• Objects left in pockets;
• Items whose label advises against the requested treatment and which the customer expressly asks us to treat;
• Loss or damage occurring after the period set out in clause 10.

If an item is damaged for a reason attributable to us, we will take responsibility for its repair or for compensation, assessed according to the type of item, its condition and how long it has been in use.

14. Dry cleaning

Dry cleaning is not sold online. Each item is assessed and quoted individually. The quote is given without obligation, and the service only goes ahead once the customer has agreed to it.

15. Your account

When you make your first purchase, a customer account is created for you, where you can view your credits, weighing records, invoices, pickups and purchases, at portal.aminhalavandaria.pt.

You are responsible for keeping your contact details up to date and for keeping your account access details confidential.

16. Complaints and dispute resolution

You can make a complaint through the electronic complaints book, the Livro de Reclamações Eletrónico.

In the event of a consumer dispute, the consumer may refer the matter to the territorially competent alternative dispute resolution entity:

CICAP — Tribunal Arbitral do Consumo (Centro de Informação de Consumo e Arbitragem do Porto — Porto Consumer Information and Arbitration Centre)
Rua Damião de Góis, 31, Loja 6 · 4050-225 Porto
Phone: 225 508 349 · www.cicap.pt

Further information is available on the Portuguese consumer portal, Portal do Consumidor.

17. Privacy

The processing of your personal data is described in our Privacy Policy.

18. Changes to these terms

These terms may be updated. The version applicable to each purchase is the one in force at the time that purchase is made. Changes do not affect services already paid for.

19. Governing law

Portuguese law applies. These terms do not exclude the rights conferred on consumers by law.

20. Withdrawal form

Complete and send this form only if you wish to withdraw from the contract.
Send it to geral@aminhalavandaria.pt