This is a courtesy translation. In case of discrepancy, the Portuguese version prevails.
Under legal review. This page gives a factual account of what we do with your data when you buy online or register with us. It is currently being reviewed by a lawyer; until then, it describes what the system does today.
Who processes your data
| Controller | Terramoto de Ideias, Unipessoal, Lda — NIPC (company tax number) 513744541 |
| Registered office | Avenida Fernão Magalhães, 2952, 4350-162 Porto |
| Contact | geral@aminhalavandaria.pt · 935 104 117 |
‘A Minha Lavandaria’ is the brand under which we provide the service. The company acting as controller of your data is the one identified above.
What data we collect when you buy online, and why
- Email or mobile number — to recognise you if you are already a customer (we send you a confirmation code), to send you your order confirmation and notifications about the pickup, and to contact you if necessary.
- Name and mobile number — to create your customer record and so that our team can arrange the pickup with you.
- Tax number (NIF) (optional) — only if you want an invoice showing your tax number.
- Pickup address — only for home services, so that we know where to go and can confirm that we cover your area (the coverage check uses your postcode).
- Your order and payment — what you bought, the amount, the payment method and the payment identifier in Stripe. Your card details are entered on Stripe’s page and never pass through our servers.
- IP address of anyone who requests a confirmation code — solely to limit abusive requests.
- Your acceptance of the Terms and Conditions — when you click ‘Pagar’ (Pay), we record, together with your order, the date and time, the version of the Terms and Conditions in force and your IP address, as proof of the contract.
Progress through the purchase process is only counted in aggregate (how many people reached each step), without identifying anyone and without third-party cookies. The purchase page uses a first-party session cookie, which is necessary for it to work; for the other cookies on the website, see our cookie policy.
On what lawful basis
- Performance of the contract — creating your customer record, receiving payment, keeping proof that you accepted the Terms, scheduling and carrying out the pickup, invoicing, and communicating with you about the service.
- Legal obligation — keeping invoicing records for the period required by tax law.
- Legitimate interest — limiting abusive requests for confirmation codes (the IP address) and keeping the service running.
- Consent — for marketing communications, and for nothing else. It is not requested when you buy online; if it ever is, the option will be unticked and you may withdraw your consent whenever you wish.
Who we share your data with
- Stripe — processes payments (card, MB Way and Multibanco reference).
- SMTP2GO — delivers the emails we send you.
- SMSBuzz — delivers SMS messages (confirmation codes and notifications).
- Vendus / Cloudware — our invoicing system, used to issue invoices.
We do not sell or pass on your data to anyone else, and we do not use it for third-party advertising.
How long we keep your data
- Invoicing data: for the statutory tax retention period.
- Your customer record and order history (including proof of your acceptance of the Terms): for as long as you are our customer and there is a business relationship.
- Confirmation codes cease to exist once they are used or when they expire (within minutes). The contact details they were sent to are deleted after 30 days if no purchase is made; only the count of requests is kept, with nothing that identifies anyone.
- If you ask us to delete your customer record, we will do so — except for anything the law requires us to keep.
Your rights
You may, at any time and without giving reasons:
- find out what data we hold about you, and receive a copy;
- have anything inaccurate corrected;
- ask us to erase anything we are not required to keep;
- withdraw any consent you have given;
- object to processing or ask us to restrict it;
- receive your data in a format you can take elsewhere.
Simply write to geral@aminhalavandaria.pt. If you feel we have not responded as we should, you may lodge a complaint with the Comissão Nacional de Proteção de Dados (CNPD, the Portuguese data protection supervisory authority).
Automated decision-making
We make no automated decisions that affect you. The postcode coverage check only indicates whether we cover your area; every paid order is confirmed by a member of our team before any pickup takes place.
Last updated: 20 September 2026.